Wells Fargo // Re-Established
Established 1852. Re-Established 2018
In the wake of multiple scandals, Wells Fargo needed to acknowledge what happened while charting a course for the future. With a 164-year history built on trust—their biggest differentiator among other banks—we came up with a unique way to communicate this re-commitment to customers: Established 1852, Re-Established 2018.
The 360 campaign features TV, Print, OOH, Radio, Digital & Social.
We followed up the initial apology work with product spots that compare their new customer-focused offerings to heroic moments from their past. Each film ended with the same promise to customers: It's a new day at Wells Fargo, but it's a lot like our first day.
▼
Wells Fargo
//
Re-Established
//
Wells Fargo // Re-Established //
Wells Fargo — Established 1852. Re-Established 2018.
In the wake of multiple scandals, Wells Fargo needed to acknowledge what happened while charting a course for the future. With a 164-year history built on trust—their biggest differentiator among other banks—we came up with a unique way to communicate this re-commitment to customers: Established 1852, Re-Established 2018.
The 360 campaign features TV, Print, OOH, Radio, Digital and Social.
We followed up the initial apology work with product spots that compare their new customer-focused offerings to heroic moments from their past. Each film ended with the same promise to customers: It's a new day at Wells Fargo, but it's a lot like our first day.
-
Forbes: Wells Fargo stages a reputation comeback
CNBC: Wells Fargo’s third quarter revenue tops expectations amid bank revamp
Fox Business: Warren Buffett lauds Wells Fargo as it launches brand campaign
Naples Daily News: More companies should fess up over the airwaves
Inc: Saying sorry is always a good idea
Bloomberg: Wells Fargo is chasing the clean slate its ads predict
Spectrum News: In wake of scandals, Wells Fargo promotes improvements
Vanity Fair: The art of being a corporation with feelings
Adweek: Latest Wells Fargo snafu is a great example of the changes its ad campaign touts
Bloomberg: Wells Fargo CEO on new ad campaign, Fed policy and the bank's future
CNN Money: The strategy behind 3 corporate apology ads
Washington Post: Wells Fargo tries image rehab
Bloomberg: Wells Fargo customers are as loyal as before scandal
Rolling Stone: An ode to the corporate apology
The Wall Street Journal: "I'm Sorry"
LA Times: Wells Fargo launches ad campaign to leave accounts scandal behind
San Francisco Chronicle: Saying sorry is hard to do
WE R SM: This Week: The 10 most talked about TV ads on social (#2)
Charlotte Observer: Wells Fargo knows customers are still frustrated. Here's what they're doing about it.
Campaign Live: Wells Fargo faces own demons in new 'Earning Back Your Trust' spot
Omaha World Herald: Wells Fargo launches new push to fix its image
Bakersfield.com: Wells Fargo launches ‘Re-Established,’ a new brand campaign
Northwest Arkansas Democrat Gazette: Wells Fargo debuts ad campaign focused on regaining customers' trust
CNET: Ads aim to counter 'avalanche of smear'
SF Gate: What's up with the apology TV ads?
CBS: What’s up with those ‘apology ads’?
Fast Company: The new wave of apology ads
Yahoo News: The corporate apology tour is in full swing
Mintel: Wells Fargo looks to win back consumer trust
Impact: "Sorry, we screwed up"
St. Louis Post: Wells Fargo CEO emphasizes honesty in wake of scandals
24/7 Wall St: Well Fargo renews its commitment to you
Charlotte Observer: A ranking of the apology commercials
Wall Street Oasis: Rate these apology ads
Esquire: Wells Fargo's comeback PR campaign
Forbes: How major corporations are negotiating very public apologies
PYMNTS.com: Wells Fargo launches new marketing campaign aimed at rebuilding trust
Ad Age: Watch the newest ad on TV from Wells Fargo
Marketer's Brief: Trust
Ads of the World: Trust
Brand New - Wells Fargo: mea culpa